Refund Policy
Refunds
Angela’s Creative Creations is a homemade food business specializing in freshly prepared baked goods, desserts, and other made-to-order items. Because our products are prepared specifically for each customer and are perishable, all sales are generally final. We are unable to offer refunds or exchanges due to a change of mind, personal preference, or unused portions of an order.
Order Issues
We take pride in the quality of every order and want our customers to be satisfied with their purchase. If your order is incorrect, damaged, or there was an error made by Angela’s Creative Creations, please contact us as soon as possible. We will review the concern and may provide a replacement, store credit, partial refund, or full refund when appropriate.
Refund Requests
Any request regarding an issue with an order should be made within 24 hours of pickup or delivery. Customers may be required to provide photographs and/or return the damaged or affected item for inspection before a refund, replacement, or store credit is considered. Items that have been substantially or completely consumed may not qualify for a refund. For food-safety reasons, certain items cannot be returned or exchanged once they have left our possession, been opened, altered, tampered with, or improperly handled or stored. All refunds, replacements, and store credits are subject to approval and may be limited to the affected item.
Custom & Special Orders
Deposits and payments made toward custom cakes, desserts, large orders, or special-event orders may become non-refundable once ingredients, supplies, decorations, or other materials have been purchased or preparation has begun. Changes to custom orders are subject to availability and may result in additional charges.
Cancellations
If you need to cancel an order, please contact Angela’s Creative Creations as soon as possible. Cancellation eligibility will depend on how far the order has progressed. Once preparation has started or supplies have been purchased specifically for your order, some or all payments may be non-refundable.
Pickup & Delivery
Customers are responsible for providing accurate pickup, delivery, and contact information. Angela’s Creative Creations is not responsible for delays or unsuccessful deliveries caused by incorrect information provided by the customer, the customer being unavailable to receive the order, or circumstances outside of our reasonable control.
Approved Refunds
If a refund is approved, it will generally be returned to the original method of payment or provided as store credit, depending on the circumstances. Processing times may vary depending on the payment provider.
Our Commitment
At Angela’s Creative Creations, every order is prepared with care, and customer satisfaction is extremely important to us. If there is a problem with your order, please contact us promptly and give us an opportunity to make it right. We appreciate your understanding and your support of our small business